At BoxNCase, our utmost priority is to provide you with high-quality products and a seamless shopping experience. We take great care in packaging and shipping your orders to ensure they arrive in perfect condition. In the unlikely event that your item arrives damaged, we have a clear and customer-friendly returns and refunds policy to address the situation promptly. 1. Eligibility for Returns and Refunds BoxNCase accepts returns and offers refunds solely for items that arrive damaged during transit. To be eligible for a return and refund, the item must have incurred visible damage during shipping and delivery. We kindly ask you to report any damages within [specify timeframe] of receiving the shipment. 2. Initiating a Return To initiate a return, please contact our dedicated customer support team immediately after discovering the damage. Our team will guide you through the return process and provide you with a return authorization, if applicable. It is crucial to retain the original packaging and documentation for the shipping carrier's inspection. 3. Refund Process Upon receiving and inspecting the returned damaged item, we will process the refund to your original payment method. The refund will reflect the full purchase amount, including any applicable shipping charges. Rest assured that we strive to process refunds promptly to minimize any inconvenience caused. 4. Documentation and Evidence To facilitate the return and refund process, we may request photographic evidence of the damaged item and its original packaging. This evidence is necessary to substantiate the claim with the shipping carrier and ensure a smooth resolution. 5. Return Shipping For all eligible returns due to damage during transit, BoxNCase covers the return shipping costs. We will provide you with detailed instructions for returning the item safely to our warehouse. 6. Cancellation Policy As we process orders quickly to ensure timely deliveries, we advise that any cancellations be made before the item is shipped. Once an order is processed and shipped, it becomes subject to our returns and refunds policy for damaged items. 7. Communication and Support Our dedicated customer support team is here to assist you throughout the returns and refunds process. Should you have any questions or concerns, feel free to reach out to us via email or phone, and we will be more than happy to help. Conclusion BoxNCase is committed to providing you with an exceptional shopping experience. While we strive to ensure your items arrive safely, we understand that accidents can occur during transit. Rest assured that our returns and refunds policy exists to promptly address any damage caused during shipping, ensuring your satisfaction and peace of mind.
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