Shipping & Returns

• Are there any temperature-sensitive products?

  Yes, certain products might be temperature-sensitive. We ship all over the country, but we recommend checking your local weather conditions, as extreme temperatures may affect product condition during transit. Please consider this before placing your order.

• Can I return food, grocery, or edible items?

  Due to health and safety concerns, we cannot accept returns for any food, grocery, or edible items. However, we are more than willing to replace or refund any order where we have made an error. If you need to return an item, please contact us with your order number and product details, and we wil...

• Do you ship internationally?

  Yes, we can ship to virtually any address in the world. However, please be aware that there might be restrictions on some products, and certain items may not be eligible for international shipping.

• How are shipping and delivery dates estimated?

  When you place an order, we estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page, depending on the shipping provider you select.

• How are shipping rates determined?

  Shipping rates for many items are weight-based. You can find the weight of any item on its detail page. Please note that for orders over $500 or more, you can avail of a one-time $20 Off promotion on your first order.

• How are weights calculated for shipping?

  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. This ensures accurate shipping calculations based on the shipping provider's guidelines.

• Returns & Refunds

  At BoxNCase, our utmost priority is to provide you with high-quality products and a seamless shopping experience. We take great care in packaging and shipping your orders to ensure they arrive in perfect condition. In the unlikely event that your item arrives damaged, we have a clear and customer...

• Shipping and Delivery

  At BoxNCase, we are committed to providing a seamless shipping and delivery experience to ensure that your orders arrive safely and promptly. Our efficient shipping process and reliable carriers ensure that your items reach your doorstep in excellent condition. Here's everything you need to know ...

• What is the process for exchanging an item?

  If you wish to exchange an item, the fastest way is to initiate a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

• What should I do if my item arrives damaged?

  If your order arrives damaged during transit, please inspect it upon reception and contact the carrier directly to report the issue. BoxNCase is not responsible for damages caused by temperature, humidity, weather, or acts of Nature.

• Where can I seek assistance for return-related inquiries?

  For any questions or concerns related to returns, please contact us at sales@BoxNCase.com. Our team is here to assist you.

• Who is responsible for damaged products during transportation?

  While we take utmost care in packaging and shipping, we do not assume responsibility for products damaged during transportation due to nature's elements or acts of God. We recommend contacting the shipping company for any issues related to transportation damage.