General

• Are returns allowed for food, grocery, or edible items?

  Due to health and safety concerns, we do not accept returns for any food, grocery, or edible items. However, we will replace or refund any order where we have made an error.

• Are there limitations on product quantities and availability?

  Some products or services may be available exclusively online, with limited quantities and subject to return or exchange only according to our Return Policy. Product availability is subject to change, and we do not guarantee the availability of specific items.

• Can BoxNCase make changes to the Privacy Policy?

  Yes, we may update the Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

• Does BoxNCase share my Personal Information with third parties?

  Yes, we may share your Personal Information with third parties to assist us with using your data as described in the Privacy Policy. For example, we use Shopify to power our online store and Google Analytics to understand how customers use the Site. You can find more information about how these p...

• How can I access the most up-to-date version of the Terms of Service?

  You can review the latest version of the Terms of Service at any time on our website. We reserve the right to update, change, or replace any part of these terms, and your continued use of the website after any changes constitute your acceptance of those updates.

• How does BoxNCase respond to Do Not Track signals from browsers?

  No, we do not alter our data collection and use practices when we receive a Do Not Track signal from your browser.

• How do I get in touch with BoxNCase for inquiries or support?

  If you have any questions, concerns, or need support, please feel free to reach out to us at sales@boxncase.com. Our dedicated customer support team is here to assist you.

• How is Device Information utilized by Box N Case?

  Device Information, including your IP address, is used to screen for potential risk and fraud. It also helps us improve and optimize the Site, generate analytics about customer browsing behavior, and assess the effectiveness of marketing and advertising campaigns.

• How is my Personal Information used by Box N Case?

  We use the Order Information to fulfill your orders, process payments, arrange shipping, and send you invoices and order confirmations. Additionally, we use this information to communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our p...

• How long will my Order Information be retained by BoxNCase?

  We will maintain your Order Information for our records unless you request us to delete it after placing an order on the Site.

• Is there an age requirement to use BoxNCase's services?

  By agreeing to our Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. If you are a minor, you must have consent from a parent or guardian to use our site.

• What activities are prohibited while using the BoxNCase website?

  The Terms of Service outline various prohibited uses, including engaging in unlawful acts, infringing on intellectual property rights, posting offensive content, and more. Violation of these terms may result in termination of your access to our services.

• What does Box N Case's Privacy Policy cover?

  Our Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.BoxNCase.com (the "Site").

• What does BoxNCase's Terms of Service cover?

  Our Terms of Service apply to all users of the website, including browsers, vendors, customers, merchants, and contributors of content. By using our services or making a purchase, you agree to be bound by these Terms.

• What information is collected when I make a purchase on the Site?

  When you make a purchase on the Site, we collect specific information, including your name, billing address, shipping address, payment details (credit card numbers, PayPal, shop pay, apple pay, etc.), email address, and phone number. This information is referred to as "Order Information."

• What is BoxNCase's approach to handling personal information?

  Your submission of personal information is governed by our Privacy Policy, which you can review on our website. We take data protection seriously and aim to ensure the security and confidentiality of your information.

• What kind of personal information is collected automatically when I visit the Site?

  When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also gather details about the web pages or products you view, the websites or search terms that referred you to our Si...

• What rights do I have regarding the comments and feedback I provide?

  By submitting comments or feedback to us, you grant us the right to use and publish them as needed. However, we will not use your personal information for such purposes without your consent.

• What should I keep in mind when handling fragile items during unboxing?

  While we take utmost care in securely packaging and shipping fragile items, we cannot be held liable for any damage or injuries that may occur during handling or unboxing. Customers are responsible for handling packages with care and following appropriate safety measures.

• What technologies are used to collect Device Information?

  We employ various technologies to collect Device Information, including "Cookies" (data files with unique identifiers), "Log files" (tracking actions on the Site, including IP address and browser type), and "Web beacons," "tags," and "pixels" (electronic files recording your browsing behavior).